New Toy - O2 XDA Atom PDA

“One of the core missions of O2 is to help our customers make the most of every moment, because every minute counts,” said Mark Billington, CEO of O2 Asia Pacific.

Does the company and its CEO really believe in this? ??? Or is ot a typo , which should read years instead of minutes...

However good or fantastic a phone is, it is still a simple machine, which may need service. That is where the reputation of the Company (O2) shows, as I have learnt, the hard way.
It has been more than 59 days!!! that is more than 8 weeks and yet the company has not been able to locate a display replacement (O2 Atom) but that may be too much to expect, as they are not even responding to emails. Such is the reputation and service of a company – O2.
I have tried through friends and acquaintances to source the display from Dubai, Singapore but O2 does not even have spares there too nor do they seem to have any clue as to where it could be available.
Imagine a mobile company such as O2, which packs features in its PDA mobiles for the benefit of its customers to optimize time, doesn’t seem to care less in providing simple after sales service!!
O2 ATOM is a fantastic piece of equipment, having outstanding features, which could be upgraded, considering the competition in the market.
Some basic features seem to be lacking, such as SMS backup, regional settings setup (such as India), local fonts (Hindi, Marathi, Indian), and a fragile stylus.
Many times the phone hangs for no reason at all!
Worst of all, all please note, is that this marvelous piece of technology is extremely delicate and fragile, prone to easy damage, by a simple fall!
It is very easy for your mobile to slip out of your hand and fall to the ground. Such a simple fall could easily set you back by a minimum of USD 200 for a display replacement, which is if you are lucky, that they have one!!
I had such a miserable experience that my O2 ATOM slipped and fell to the ground and my misery continues. It’s been more than a one and half months, since I contacted the local O2 service center personally, for the display replacement but they don’t have the spares.
Also contacted their India head office in Chennai, over phone and O2 Asia Pacific support, by email, for display spares.
Imagine a mighty company like O2, claiming to have revenues of more than £6.683 billion, 35 million active mobile customers, seems to be making no efforts for delivery of spares!!
In this day, when service parts are shipped across in less than 72 hours, O2's lack of response and delay in procuring spares should necessarily be highlighted for O2 users and future customers over the Internet, as already, it has been more than 30 days since lodging the complaint.
What good is any phone when there is there is no service available? Imagine paying around USD 760 for such a premium phone and then it is useless for lack of the basic spares and service!!
Also their lack of response to repeated reminders, even an email to their CEO, simply shows the attitude of the company, "BUY AT YOUR OWN RISK"
Day by day my frustration about the company adds up to say “ DON’T BUY O2
Ashish Patankar
Mumbai, India